Frequently asked questions
How can I pay?
At Ippon-Shop.com you can pay using Visa, Mastercard, Prepaid Purchase, and PayPal.
Do I have any risks when I pay by credit card?
At Ippon-Shop.com we take your online security and privacy very seriously. Our security server automatically encodes your personal details when you enter them.
Do you accept international orders?
Ippon-Shop.com accepts international orders. Deliveries to customers outside Germany may take a little longer. You should also check our various international Ippon-Shops to safe cost of delivery. Click here for information on delivery.
Are international orders safe?
Ippon-Shop operates in conjunction with DHL, one of the major international couriers. Although your orders may take a few days to reach you, there is no risk in ordering from Ippon-Shop. You will get your order as soon as possible!
What about delivery costs?
You can check the delivery costs to your country here .
What about returns?
You can send your orders back to us within 14 days of receipt. The goods must be returned in sellable condition and in the original packaging.
Do I have to pay for returns?
Outside of Germany the customer has to carry the costs of returns.
We will refund your purchase. For payments by credit card, the purchase amount will be credited to your credit card account. Refunds are usually processed within 3-5 Days after the goods are received back at Ippon-Shop. However it can, in a few cases, sometimes take between 1 and 3 weeks to refund your money. Rest assured, your money will be refunded if your returns are in order!
Your questions are not answered? Just contact us:
You can call us on
anytime Monday until friday from 09:00 until 12:00 (CET). Or send us an e-mail to [email protected].